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Our Guarantee

While each CostaricanGallery.com original artwork is carefully selected, we realize that you have other options for your art needs. Hence, CostaricanGallery.com strives to ensure that you are 100% satisfied with both your new artwork and our service.


Authenticity

CostaricanGallery.com has developed partnerships with respected galleries, art dealers and the finest known and promising artists, in addition to our own in-house Art Experts to ensure that you make the best purchase decision. Most of our artworks are signed (and serial numbered, in case of multiple editions) by the artist. Due to the nature of the art, if the artwork is not signed by the artist, a signed Artist's Authenticity Statement may be available upon your request. This document certifies the artwork's authorship, the title, year of creation, and dimensions. However, in some cases this document may not be available, for instance when the artist has passed away.
Furthermore, we can also provide you with an Independent Party Endorsement along with your purchase of artwork at CostaricanGallery.com. Please let us if you would like this endorsement included by sending us an e-mail to info@costaricangallery.com.


No-Questions-Asked Refund Policy

Your purchase at Costaricangallery.com completely risk free, we feature a seven days return policy. If for any reason, you are not completely satisfied with your purchase, return it within 7 days of reception of the artwork and we will do a full refund (less cost of one-way shipping) or an exchange, please notify us within seven days of your receipt of the artwork. Returns must be properly insured. Please let us know if you want to return the artwork by e-mailing us to info @ costaricangallery.com. One of our Customer Service representatives will guide you through the return process. If you want to cancel or change an order, e-mail us to info@costaricangallery.com. If your order has already been shipped, just return it. In the unlikely event that the artwork arrives damaged, please e-mail us immediately to info@costaricangallery.com. One of our Customer Service representatives will guide you. Among other options, we can replace the damaged work (in case of multiple editions), credit you towards another purchase, or refund the full amount of your purchase.


Secured Transaction & Privacy Protection

When you place an online order, Costaricangallery.com uses an encrypted communication channel, i.e., a secured link between your browser and our website that encrypts and protects your information. Therefore, your personal information, including your name, credit card number and address, cannot be read when it travels through the Internet.
Also, costaricangallery.com internal "firewall" technology protects our database from unauthorized access by outside parties. Any information that we may collect from you during your purchase, e.g. your name, e-mail address, mailing address, phone number, credit card data or any other that allow us to complete your order, is protected. We do not rent, trade, or sell your personal information so it never leaves our databases without your permission.


Pricing Integrity

Prices of Costaricangallery.com artworks are set by the artists themselves or by our reputed Gallery and Dealer Partners. Costaricangallery.com reserves the right to change prices without notice as requested by the artists or our Gallery and Dealer Partners.
 

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